These Terms & Conditions apply to orders placed with Nina Lau’Rens. By submitting payment, you acknowledge that you have reviewed and agree to the applicable ordering, payment, cancellation, product-care, and allergy policies.

​

1. Regular Orders

Payment in full is required to confirm regular orders.

Your requested pickup or delivery date is not guaranteed until payment has been received.

Changes to an order are subject to availability and may result in additional charges.

​

2. Catering, Large & Custom Orders

A 50% non-refundable deposit is required to secure your event date and begin the preparation and purchasing process.

​

The remaining balance is due 30 days before the event date.

​

Once the final balance has been paid, all payments are non-refundable.

​

For catering, large, or custom orders placed within 30 days of the event date, payment in full is required at the time of booking and is non-refundable.

​

Your event date is not considered reserved until the required payment has been received.

​

3. Cancellations & Changes

Cancellations for catering, large, and custom orders must be submitted at least 14 days before the event date.

​

The initial 50% deposit is non-refundable.

​

Any eligible refund beyond the deposit may be reduced by costs already incurred for:

• Ingredients

• Specialty packaging

• Custom decorations

• Personalized materials

• Other non-recoverable expenses connected to the order

​

Requests to change quantities, flavors, colors, designs, packaging, delivery details, or other order specifications should be submitted as early as possible.

​

Changes are subject to availability and may result in additional charges.

​

Changes requested within 14 days of the event may not be accommodated.

​

4. Custom & Special-Order Items

Payments associated with specialty packaging, personalized materials, custom toppers, decorations, printed items, or other products purchased specifically for an order are non-refundable.

​

Because Nina Lau’Rens desserts are handcrafted, slight variations may occur in:

• Color

• Design

• Decoration

• Placement

• Overall appearance

​

Colors shown digitally may also vary slightly from the finished product.

​

5. Pickup & Delivery

Customers are responsible for picking up orders at the agreed-upon date and time.

​

Once an order has been received and accepted by the customer, responsibility for safe transportation, handling, and proper storage transfers to the customer.

​

Delivery may be available for an additional fee based on:

• Location

• Order size

• Availability

Orders not picked up at the agreed-upon date and time are non-refundable.

​

6. Rush Orders

Rush orders may be accepted based on availability.

Rush orders may be subject to an additional rush fee.

Full payment may be required when the order is placed.

​

7. Photography

Nina Lau’Rens reserves the right to photograph completed products for use in:

• Portfolio materials

• The website

• Marketing materials

• Social media

Customer-identifying information will not be shared without permission.

​

8. Acceptance of Terms

By submitting payment, you acknowledge that you have reviewed and agree to Nina Lau’Rens’ applicable:

• Ordering policies

• Payment policies

• Cancellation policies

• Product-care policies

• Allergy policies